Terms of service
Overview
Welcome to ENSO.
The terms “we”, “us” and “our” refer to ENSO. ENSO operates this website and online store, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”).
ENSO is powered by Shopify Inc., which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Services.
Section 1 – Access and Account
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you have obtained consent from a parent or legal guardian to use the Services.
To access certain parts of the Services or to make a purchase, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
Section 2 – Products and Services
We make reasonable efforts to display our products accurately. However, colours, materials, or appearance may vary due to device settings or screen configurations.
We do not warrant that the appearance or quality of products will meet your individual expectations.
All product descriptions and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or limit quantities offered to any person, region, or jurisdiction.
Section 3 – Orders and Purchases
When you place an order, you are making an offer to purchase. All orders are subject to acceptance by ENSO.
An order is not accepted until payment has been received and the order has been confirmed. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud or unauthorized activity.
If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout.
Returns and exchanges are governed exclusively by our Refund Policy.
All purchases are for personal, non-commercial use only. Resale or export without written consent is prohibited.
Section 4 – Prices and Billing
Prices, promotions, and availability are subject to change without notice. The price charged will be the price displayed at the time the order is placed.
Unless stated otherwise, prices do not include taxes, shipping, customs duties, or import charges.
You agree to provide accurate and complete payment and account information and to promptly update such information when necessary.
By submitting payment details, you represent that you are authorized to use the selected payment method and that you authorize us to charge the total purchase amount, including applicable fees and taxes.
Section 5 – Shipping and Delivery
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.
Title and risk of loss pass to you once the order is handed over to the shipping carrier.
Section 6 – Intellectual Property
All content available through the Services, including trademarks, logos, text, images, graphics, videos, and design elements, is owned by ENSO or its licensors and is protected by intellectual property laws.
You may use the Services solely for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.
ENSO, its logos, and branding are trademarks of ENSO. Shopify is a trademark of Shopify Inc. All other trademarks belong to their respective owners.
Section 7 – Optional Tools
We may provide access to third-party tools as part of the Services. These tools are provided “as is” and “as available”, without warranties or representations of any kind.
Your use of optional third-party tools is entirely at your own risk and subject to the terms of the relevant third-party provider.
Section 8 – Third-Party Links
The Services may contain links to third-party websites or content. We are not responsible for the content, accuracy, or practices of third-party websites.
Accessing third-party services is at your own risk. Any transactions or disputes with third parties are solely between you and the third party.
Section 9 – Disclaimer of Warranties
The Services and all products are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
To the fullest extent permitted by law, ENSO disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Section 10 – Limitation of Liability
To the maximum extent permitted by law, ENSO shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or products.
In no event shall ENSO’s total liability exceed the amount paid by you for the product or service giving rise to the claim.
Section 11 – Indemnification
You agree to indemnify and hold harmless ENSO, its affiliates, officers, employees, and partners from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Services.
Section 12 – Governing Law and Jurisdiction
These Terms and any disputes arising from or relating to the Services shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts of Singapore.
Section 13 – Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting on the website.
Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
Section 14 – Contact Information
For questions regarding these Terms, please contact us at:
Email: hello@enso-active.com
