Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Estimated delivery times once dispatched:
Asia: 2–6 business days
Europe: 5–10 business days
United Kingdom: 5–10 business days
United States: 5–10 business days
Rest of World: 7–14 business days

Delivery times are estimates only and are not guaranteed. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Yes. Free standard shipping on all Singapore orders above SGD $120.

International shipping rates are calculated at checkout based on destination and order weight.

Orders can be amended or cancelled within 2 hours of placement by emailing hello@enso-active.com with your order number.

After 2 hours, orders enter our fulfilment process and cannot be amended. Please use our returns process if you need to make changes after this window.

We ship to most countries worldwide. If your country is not available at checkout, email us at hello@enso-active.com before placing your order and we will advise.

Shipping rates are calculated at checkout based on your delivery address, package weight, and selected shipping method. All applicable fees are displayed before you complete your purchase.

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless explicitly stated otherwise at checkout, all duties and taxes are the responsibility of the customer and are not included in the product price or shipping cost.

ENSO is not responsible for delays or additional charges caused by customs clearance processes.

If tracking indicates your order has been delivered but you have not received it, please contact the carrier directly in the first instance. If you still cannot locate your parcel, reach out to us at hello@enso-active.com and we will assist in investigating with the carrier.

Note: ENSO cannot guarantee replacement or refund for parcels confirmed as delivered by the carrier.

Please ensure your shipping address is accurate and complete before placing your order. ENSO is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

If a package is returned to us due to a failed delivery, re-shipping costs will be charged to you. If you notice an error in your address immediately after ordering, email hello@enso-active.com as quickly as possible — we will do our best to correct it before dispatch.

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

• Unworn and unused
• With tags attached
• In its original packaging
• Accompanied by proof of purchase

To start a return, email hello@enso-active.com with your order number. Once approved, we will provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

The following items are not eligible for return:

• Sale items
• Gift cards
• Custom or personalised products
• Socks
• Caps

If you are unsure whether a specific item is returnable, please contact us before purchasing.

The fastest way to receive a different size is to return your original item and place a new order once the return is approved. We do not process direct exchanges.

Email hello@enso-active.com to start the return process.

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us at hello@enso-active.com within 7 days of receiving your order with your order number and photos of the issue.

We will make it right and cover any associated return shipping costs.

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Bank processing times may vary.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at hello@enso-active.com.

Yes. If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Returned items must be unused, with tags attached, and in original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.

All ENSO Run pieces are true to size. Visit our Size Guide page for detailed measurements and product-specific fit notes.

If you are unsure between two sizes: for tops and singlets, size up. For tights and compression pieces, size down for a more compressive fit or stick to your usual size for a comfortable performance fit.

Every ENSO Run garment uses technical performance fabrics selected specifically for tropical climates. Key properties across the range include quick-dry, moisture-wicking, 4-way stretch, matte finish, and heat-adapted construction.

Specific fabric composition for each product is listed on the product page under the Fabric & Care tab.

All ENSO Run garments should be machine washed cold (30°C maximum) and hung to dry. Do not tumble dry, bleach, or iron.

Washing inside out helps preserve fabric colour and the ENSO logo over time.

Visit our Care Guide page for full garment care instructions.

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay / Google Pay where available.

All transactions are processed securely. ENSO does not store your card details.

Yes. All payments are processed through Shopify Payments, which is PCI DSS Level 1 compliant — the highest level of payment security certification available.

Your card details are never stored on our systems.

Unless stated otherwise at checkout, prices do not include taxes, shipping, customs duties, or import charges. Any applicable fees are shown before you complete your purchase.

ENSO Run Club meets every Saturday at 6am in Singapore. It is free, open to all paces, and all you need to bring is yourself.

Details on location are shared weekly via our Instagram (@enso.active) and email list. Join the list at the bottom of our homepage or DM us on Instagram.

Visit our Run Club page for more details.

We are always open to conversations with run clubs, fitness communities, photographers, and brand-aligned individuals across Asia.

Email hello@enso-active.com with a brief introduction — who you are, what you do, and what you have in mind. We read every message.

Email us at hello@enso-active.com or message us on WhatsApp. We aim to respond within 24 hours, Monday to Friday (Singapore time, GMT+8).