Privacy policy

Last updated: January, 2026

Overview

ENSO (“we”, “us”, “our”) operates this website and online store, including all related content, features, tools, products, and services (the “Services”).

ENSO is powered by Shopify Inc., which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal data.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Payment and Transaction Information

  • Payment method details (processed securely by payment providers)
  • Transaction history
  • Order, return, and exchange details

Account Information

  • Account login details
  • Preferences and settings

Usage and Device Information

  • IP address
  • Browser type and device identifiers
  • Interaction data such as pages viewed, time spent, and navigation patterns

Communications

  • Information you provide when contacting us, including customer support inquiries and feedback

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us
  • Automatically through cookies and similar technologies when you use the Services
  • From service providers that support our operations
  • From partners or third parties where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

To Provide and Improve the Services

  • Process payments and fulfill orders
  • Manage accounts and preferences
  • Arrange shipping, returns, and exchanges
  • Personalize your shopping experience
  • Improve our products, website, and services

Marketing and Communications

  • Send service-related messages such as order confirmations
  • Send marketing communications where permitted by law
  • Display relevant advertisements and promotions

You may opt out of marketing communications at any time.

Security and Fraud Prevention

  • Protect accounts and transactions
  • Detect and prevent fraud or unauthorized activity

Legal and Compliance

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Enforce our Terms and policies

How We Share Personal Information

We may share personal information in the following circumstances:

  • With Shopify and service providers that support our business (payment processing, fulfillment, analytics, customer support)
  • With marketing and advertising partners, where permitted by law
  • With logistics partners to deliver your orders
  • With affiliates within our corporate group
  • In connection with a business transaction such as a merger or restructuring
  • Where required by law or to protect our legal rights

Third parties process your information in accordance with their own privacy policies.

Relationship with Shopify

Our store is hosted by Shopify Inc. Shopify processes personal information in order to provide and improve its services.

Information submitted through the Services may be processed by Shopify and its partners, including in countries outside your place of residence.

To learn more about how Shopify handles personal information and how to exercise related rights, please visit: https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, analyze performance, and improve your experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionality.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of third parties.

We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide the Services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

Your Rights

Depending on your location, including under Singapore’s PDPA, GDPR, or UK GDPR, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your data
  • Withdraw consent to certain processing activities

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses to protect international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Your continued use of the Services constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@enso-active.com

Address:
ENSO Active Pte. Ltd., 68 Circular Road, #02-01, 049422, Singapore